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Beacon Way Therapy

Feedback and complaints

Compliments, suggestions and complaints. Named or anonymous.

If something isn’t working for you, we want to know. If something went well, we’d like to know that too.

What happens next

We’ll tell you we’ve received it, explain what we’ll do, and keep you updated. If it’s going to take longer than 60 days, we’ll tell you that as well.

You can ask an advocate, a family member or someone you trust to help, or to make the complaint for you. If you’d like an independent advocate and don’t have one, we’ll help you find one.

If you’re not satisfied with how we handle it, contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.

Feedback and Complaints

About you

Your Feedback

For example an apology, something done differently, or a different worker.
It is fine to say you just wanted us to know.

Response

As this submission is anonymous, we are unable to provide an update.

If you are not satisfied with how Beacon Way Therapy handles your feedback, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.